Safe Gaming

At Bouncingbal Responsible Gaming

Gaming should feel enjoyable — not stressful. Bouncingbal believes responsible gaming is not just a policy; it is our commitment to every member. We are always here to help you keep your gaming experience safe, controlled, and fun.

18+ Secure Platform
Spend limit
Self-Exclusion Feature
24/7 Support

Keep gaming a source of enjoyment

At Bouncingbal, responsible gaming is our highest priority. Gaming is a form of entertainment — but it becomes a problem when it goes out of control. We want every member to play mindfully and know their own limits.

Our responsible gaming program helps you stay in control of your play. From setting deposit limits to taking a short break or permanently self-excluding — it's all in your hands. All responsible gaming tools are readily available on the Bouncingbal platform.

Remember: gaming should never be seen as a source of income. It is for entertainment only. If you feel gaming is affecting your daily life, contact us today.

Keep in mind: Bouncingbal is strictly for users aged 18 and above. Providing services to minors is completely prohibited and immediate action is taken in all such cases.

If you have any concerns or questions about responsible gaming, our support team is always ready to help. Your wellbeing matters to us more than any business target.

Our core principles: Responsible gaming is not just talk — it is action. We are committed to creating a safe environment for every member.

1

Set a budget

Decide how much you are willing to spend before you start playing, and never go over that limit.

2

Respect Your Time Limits

Decide how long you will play each day before you start, and take a break once that time is up.

3

Don't Chase Your Losses

Trying to win back losses by betting more after a loss is a dangerous habit.

4

Don't Hesitate to Seek Help

If you feel something is wrong, reach out to our support team or a trusted family member for help.

Our Responsible Gaming Tools

To support responsible gaming at Bouncingbal, we provide multiple effective tools that you can use at any time.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase it, a 7-day waiting period applies.

Session Time Limit

Set how long you want to play in a single session. Once that time is up, the system will automatically log you out.

Cooling-Off Period

Take a temporary break from 24 hours up to 6 weeks. During this period, your account will be temporarily suspended from gaming.

Self-Exclusion

Close your account for anywhere between 6 months and 5 years, or permanently. Once activated, you will not be able to cancel it yourself.

Loss Limit

Decide in advance how much you are willing to lose in a given session. When you reach that limit, the system will alert you.

Reality Check

At set intervals, a pop-up notification shows a summary of how long you have been playing and how much you have won or lost.

Signs of Problem Gaming

An important part of responsible gaming is staying aware of your own habits. If you notice the following signs in yourself or someone you know, it is time to take them seriously:

  • Losing sleep or constantly thinking about placing bets.
  • Placing increasingly larger bets in an attempt to recover lost money.
  • Lying to family or friends to cover up your gaming.
  • Borrowing money to continue gaming beyond your set budget.
  • Repeatedly trying to stop gaming but failing each time.
  • Feeling restless, irritable, or down when you are unable to play.
  • Neglecting work, studies, or family responsibilities because of gaming.
  • Being unable to find enjoyment outside of gaming, or feeling down without it.

Self-Assessment Questionnaire

Answer the following questions honestly. This is the first step toward responsible gaming.

Have you spent more than your set budget in the past month?

Never Sometimes Often

Is gaming affecting your work or relationships?

No Sometimes Yes

Do You Bet More After a Loss?

Never Sometimes Often

Do you feel uncomfortable or anxious without gaming?

No Sometimes Yes

If most of your answers are "Often" or "Yes": This may be a sign of problematic gaming. Contact our support team or use the self-exclusion feature.

How to use the protection tools

Using the responsible gaming tools at Bouncingbal is simple. Just a few steps and you can put the right protections in place.

Log in to your account

Log in to your Bouncingbal account and go to your profile settings.

Responsible Gaming Menu

Go to the "Responsible Gaming" section to find all your protection tools in one place.

Set Your Limits

Set your preferred deposit, time, or loss limits.

Confirm

Save your changes. Reducing a limit takes effect immediately; increasing one takes additional time.

Need Support? If you have any trouble using the tools, contact us via live chat or email. Our support team is available 24/7.

Responsible Gaming FAQs

Self-exclusion is a feature that allows you to take a break from gaming on Bouncingbal for a set period or permanently. Once activated, your account will be blocked and no deposits or gaming activity will be possible. You cannot cancel a self-exclusion yourself while it is active — this is designed to keep you better protected.

Yes, your deposit limit can be increased, but it does not take effect immediately. In line with our responsible gaming policy, any request to raise your limit will only come into effect after 7 business days. This waiting period gives you time to reconsider your decision. Reducing your limit, however, takes effect immediately.

No. Bouncingbal strictly prohibits providing services to anyone under 18. Age is verified at registration, and additional identity documents may be requested in suspicious cases. If a minor is found to be using the platform, their account is closed immediately.

A cooling-off period is a temporary break — typically from 24 hours up to 6 weeks. Your account reactivates automatically once the period ends. Self-exclusion, on the other hand, is a long-term or permanent solution — ranging from 6 months to 5 years, or permanently. During self-exclusion, you cannot reopen your account on your own.

If a family member is struggling with gaming addiction, start by having an open, honest conversation with them. Contact Bouncingbal's support team — we can help place restrictions on the relevant account. You may also want to seek professional counseling or mental health support.

A reality check is an automated notification you receive at set intervals (such as every 30 minutes or 1 hour). It shows how long you have been playing and how much you have won or lost. This information helps bring you back to reality and make informed decisions.

We stand by you in responsible gaming

Join a responsible gaming environment at Bouncingbal. Use our protection tools, know your limits, and keep gaming fun at all times.

18+ Only
Self-Exclusion Feature
24/7 Support
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