Bouncingbal's Privacy Policy

1 Introduction

Bouncingbal ("we", "us", or "the platform") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") explains how Bouncingbal collects, processes, stores, and protects your personal information.

By using the Bouncingbal website or app, you agree to this Privacy Policy. We believe that transparency and trust are the foundation of a healthy gaming relationship. That is why this Policy is written in plain, straightforward language — no complicated legal jargon.

This Privacy Policy applies to all Bouncingbal services — including the website, mobile app, live chat support, and email communications.

2 What Information We Collect

Bouncingbal collects your information in several ways. The details are outlined below:

Information You Provide Directly:

• Full Name and Date of Birth
• Mobile number and email address
• Residential Address
• National ID or Passport Number (for KYC verification)
• Payment-Related Information (mobile banking number, bank account details)
• Profile Picture (optional)

Automatically Collected Information:

• IP Address and Device Type
• Browser & Operating System Information
• Gaming History & Transaction Logs
• Time Spent on Site and Page Visit Data
• Cookies and Session Data

Information Received from Third Parties:

• KYC Information from Identity Verification Services
• Risk Assessment Data from Fraud Prevention Partners
• Transaction Confirmations from Payment Processors

3 Why We Collect Information

Bouncingbal collects your information only for legitimate and specific purposes. Each purpose has a clear rationale:

4 How We Use Your Information

Bouncingbal uses your information to improve service quality and enhance your gaming experience. Specifically:

• Account Management: We use your registration details to create, verify, and secure your account.
• Transaction Processing: Payment information is used to successfully complete deposits and withdrawals.
• Ensuring Security: Device and log data are analyzed to detect suspicious activity and keep accounts secure.
• Personalized Experience: Games and offers are shown based on your gaming preferences.
• Contact: Important updates, transaction confirmations, and promotional messages are sent.
• Responsible Gaming: Indicators of excessive gaming are detected and timely support is provided.

Bouncingbal never sells your information to advertising companies. You can opt out of marketing communications at any time.

5 Cookie Policy

Bouncingbal uses cookies on its website to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for keeping login sessions active and for core site functionality. These cannot be disabled.
• Performance Cookies: Used to understand which pages are most visited and to improve site performance.
• Functional Cookies: Used to remember your language preference and login details.
• Analytics Cookies: Helps improve services by analyzing site traffic. These do not personally identify individuals.

6 Sharing Information with Third Parties

Bouncingbal shares your information with third parties only in a limited and controlled manner. Your information is never sold under any circumstances.

• Payment Processors: Only the minimum information necessary to complete transactions is shared. They also follow strict privacy policies.
• KYC Service Provider: We work with certified identity verification providers for identity verification.
• Technology Partners: Site hosting, cloud storage, and software providers act as data processors.
• Law Enforcement Agencies: Information may be provided to authorities when legally required under Bangladeshi law.
• Anti-Fraud Partners: We work with expert organizations to detect and prevent fraud.

All third-party partners are contractually bound to uphold bouncingbal's privacy standards. They may only use information for designated purposes.

7 Security Measures

Bouncingbal employs industry-standard security technology to keep your information safe. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All communication between your browser and Bouncingbal's servers is secured with 256-bit SSL encryption.
• Two-Step Verification (2FA): 2FA can be enabled as an additional layer of security when logging into your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Third-party experts regularly review our systems.
• Data Backup: Regular encrypted backups are maintained to ensure no data is lost in case of any issue.
• Access Controls: Only authorized staff can access specific information.

8 Your Rights

As a Bouncingbal member, you have several important rights over your own information:

To exercise these rights, please contact our support team. We aim to respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain information.

9 Data Retention Period

Bouncingbal does not retain your information longer than necessary. A separate retention policy applies to each type of data:

• Account Information: Retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for up to 7 years for financial auditing and legal requirements.
• KYC Documents: Retained for 5 years in accordance with regulatory requirements.
• Communication Records: Support tickets and chat logs are retained for up to 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After the specified period, data is securely deleted or anonymized.

10 Child Protection

Bouncingbal strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we discover that a minor has registered, the account will be immediately closed and all related information will be deleted. Parents who suspect this should contact us.

11 Policy Changes

Bouncingbal may update this Privacy Policy from time to time. For significant changes:

• Advance notifications will be sent to the registered email.
• A notification will be displayed on the platform.
• The "Last Updated" date at the top of the page will be changed.

Continued use of Bouncingbal after the revised policy is published means acceptance of the new policy. If you do not agree, you may close your account.

12 Contact

For any questions or requests regarding the privacy policy, please contact our data protection team:

We always take your privacy concerns seriously and aim to resolve them promptly.